Forum Discussion

carln1000's avatar
carln1000
Tuning in
6 months ago

Netflix Premium removed after contract renewal

I've seen this isn't a new issue and many have been caught out..

I have renewed my package with netflix premium stipulated to continue. The netflix account however has been downgraded to standard with adverts however.

 

 

When I phoned retentions they advised I just needed to change the plan myself on the netflix app and I wouldn't be charged for this.. I'm not confident with that course of action considering the below screenshot...

Is anyone able to assist rectifying the issue before I cancel the renewal?

 

1 Reply

Sort By
  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    6 months ago

    Hi there carln1000 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and thank you so much again for your post. I'd be more than happy to take a look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.