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portyboy's avatar
portyboy
Joining in
20 hours ago

Netflix on Virgin is has been hacked by Spanish family

I get my Netflix via Virgin app on my TV360 box as well as able to view it on my phone, tablet and laptop but yesterday when I went into it the profiles were for a Spanish family and they run a Pin block which they have set up so I can't resolve the situation. However when I go to Netflix on my non virgin devices I have access to my normal profiles on all of the devices, only the Virgin provision has a problem with these Spanish Profiles. So on the face of it, my account looks OK to Netflix and "Signing Out on all devices" does not resolve the issue. Is there a way to remove this fake access from my Virgin supply without affecting my Internet means of Netflix access?

1 Reply

  • Tudor's avatar
    Tudor
    Very Insightful Person
    20 hours ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system nor a direct line to VM.