Netflix Not Working

Hello,

We have just recently moved house and we are unable to access our Netflix, all other services are good to use other than Netflix despite us paying for it. We have called numerous times yet each time we call nobody can seem to fix our issue. One brought us an engineer out to fix the problem 🤦🏼‍♀️ yet he couldn’t fix it which I'm not surprised as an engineer won’t be able to fix something like this. Each time we ring we get told we have to wait 24 hours for it to activate and each person we get through in the phone with tells us a different thing each day and it’s really disappointing. We have now been weeks and weeks without Netflix. The error code we get when we try to watch something on Netflix is “your account is on hold due to a problem with your last payment” we rung Netflix and they said they can’t help us an it’s a virgin media problem. I’m hoping this problem can get resolved quickly but it’s not looking likely.