Netflix not working after house move
About a week after moving house our Netflix account stopped working. It says that we need to add a payment method. How do I re-link it to our VM account (we get Netflix as part of our package).
Forum Discussion
Hi Discostu82,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that since moving, you've not been able to activate your Netflix. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Thanks,
Can anyone else help with this? After a few messages Kath stopped replying. I’ve now been without Netflix for over a week, despite raising it on here and with customer services (several times).
Hello Stuart.
Sorry for the delay in replying. Kaths away right now So I've picked this up in her absence.
The security answers were perfect.
I'm just going to have a look at this Netflix issue now for you.
Gareth_L
Hello again Stuart.
Can you please keep an eye on your email address for an activation email from us for NetFlix?
Gareth_L
No activation email yet. I’ve had another one saying my Netflix account is suspended.
