Hi,
I have Netflix on my Virgin TV account. Works ok via Tivo box. But won't let me login on another device. Just says incorrect login even though I am using my correct Virgin Media login details. Can you help?
P.s. I have a separate Netflix account which zi want to close but need to make sure I can access my Netflix account from Virgin ok.
Thanks a lot,
Sven
Hi Sven,
Make sure that you aren't typing using caps lock, or mixing up lowercase and uppercase letters, or using a numerical character instead of an alphabetic character (for example the letter O and number 0)
Make sure that the email address and password you are using to log in with don't have a hidden character, such as mistakingly using a preceding or succeeding hard space (for example edcase△ where the △ is a hardspace which you can't see)
Are you signing in via an app or browser on the other device? If it's an app then clear the data and try again. If it's a browser then try incognito mode or a different browser, or clear the browsing data.
