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Irene1231966's avatar
Irene1231966
Joining in
10 days ago

Netflix link to virgin

Can any help me with this issue relating to Netflix and my virgin account, I have been a Netflix account holder for many years and also have a mega bundle package with Netflix included, so today Netflix said need to update payment method after cancelling it, to resume membership, how do I link my Netflix account to my virgin account even tho it says on vm account that Netflix is active, hope to hear from someone soon who can fingers crossed resolve this issue, thanks xx

 

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    9 days ago

    Hey Irene1231966, thank you for reaching out and a warm welcome to the community we are sorry to hear you are having some Netflix issues.

    If you have Netflix included you login in with your Virgin Media username ( same as the online on) You can only have one Netflix you may need to cancel your original paying Netflix account, the one not included in the package.

    If its showing active on your online account you just need to login in using that same email and password.