Netflix Hacked

Question

Disappointing service from Virgin Media (VM). My Netflix account through VM has been hacked and the language has been changed along with my email and login.

I've tried speaking to Netflix and VM (over 4 hours of calls and online chat) but nobody has been able to help me to resolve the issue.

I've been locked out of my account for 10 days and am paying for a service I can't use. I asked VM to start the process to end my contract but apparently I would have to pay £535! I've been a customer for over 20 years!

I've escalated the my complaint and have given feedback but still nothing.

Adduxi · Answer

You are not alone. &nbsp;If you do a quick search of the Forum you will find lots of similar reports. &nbsp;Personally I’m glad I did away with VM TV a long time ago. &nbsp;I prefer to look after my own streaming services.&nbsp;

ellioja · Answer

Thank you. I will be leaving VM at the first opportunity. Just wish I'd done it sooner!&nbsp;

Tom_W1 · Answer

Hi ellioja thanks for posting although we're sorry to hear of the concerns you've raised here.
We can look into reactivating Netflix for you to remove the hacked account, so please expect a PM from me to arrive shortly and respond directly when you can!
 Many thanks

paulie99 · Answer

I have exactly the same issue, my Netflix through virgin media has been hacked and is now in Spanish with a few locked profiles,&nbsp; VM told me I have to sort it directly with Netflix and Netflix were no help whatsoever,&nbsp; they kept insisting I log in to get a six digit service code (which I explained more than once I can't do as my ntlworld email address has been hacked and thats how the hacker has managed to change my own log in details to theirs) and when I try to log in it simply wants me to set up a new account and set up a new payment plan which I refused to do as I already have the one provided via VM, so am not paying for another, no idea what else I can do

Kath_P · Answer

Hi paulie99,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
I can see my colleague has just replied to your other thread here: Hacked Netflix, now in Spanish even though I have never had Netflix
Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at the reply on the other thread and stick with that one so we keep all the information in one place.&nbsp;
Thanks,&nbsp;

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Netflix Hacked

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