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carlward6's avatar
carlward6
Joining in
11 months ago

Netflix hacked

Hi

 

I signed in to my Netflix app on my Virgin Media box tonight and it is all in Spanish language with a unrecognised email.

can someone from the virgin media team contact me please?

thanks,

Carl

3 Replies

  • Thanks for reaching out to us carlward6, and welcome back to our Community Forums!

    Sorry to hear of the issues experienced with the change in language on the Netflix account.

    Can you please confirm if you've been able to change this back to your chosen language and altered the password of this account to something more personal and unique?

    Thanks

    David_Bn

  • Hi carlward6, I've been able to chat to a colleague in relation to this matter over the course of the day, and may need to obtain a few details from you.

    Check out the envelope in the top right hand corner for a private message from me, and I can take the required details in a private arena from you.

    Thanks,

    David_Bn