Forum Discussion

kennedys's avatar
kennedys
Just joined
2 months ago

Netflix hacked - going round in circles

My netflix account, which I have through Virgin Media, has been hacked and the email address to access it changed by the hacker. 

I have been going around in circles with Netflix wanting a 6-digit service code, and Virgin Media who were adamant that no such code could be given out. Virgin Media have said the only thing they can do is send an activation code (which I have not yet received) and raise a complaint (which I have not yet heard anything back from).

I've seen a lot of people who have been in this same situation, did anything ever get resolved????? How can I reset the netflix account I no longer have access to??????

PLS HELP.

complaint
hacked
netflix
Virgin Media

3 Replies

  • Gee5's avatar
    Gee5
    Joining in
    24 days ago

    Hi, the language on my Netflix account changed over night in to Indonesian with two added accounts as well. Completely unknown to me. My payment had increased to £18.00 against my knowledge. I rang Netflix (easy to get through on the phone). I explained the above. Got a refund. Closed my account as this is the 2nd time Netflix pulled this one on me. I believe it was Netflix (just my hunch) to get more money. I’ve left them for good. Best wishes. 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      24 days ago

      Hi Gee5👋 Welcome to the community forum! Thanks for joining this thread and making your first post!

      Sorry to hear about the issues with your Netflix subscription and access, and that you have subsequently left our services as a result.  
      It's a shame to hear you decided to leave as a result of the experience. 

      If there's anything outstanding you need our help with please let us know! You can also find some general information about leaving here 👉 https://www.virginmedia.com/help/leaving/

      We hope any interactions you have with us in future are a marked improvement. Wishing you all the best! 🌞

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi kennedys, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with regaining access to your Netflix account after it's been hacked. 

    We're not able to recover accounts I'm afraid as we have no access to Netflix accounts, or the systems they use to manage these. What we can do though is suspend the account and arrange for a new activation email to be sent. 

    In order to do that I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,