Forum Discussion

JoanneL65's avatar
JoanneL65
Joining in
2 months ago

Netflix charging issues

My virgin package apparently includes Netflix with ads and I can upgrade to standard without ads or to premium.  I thought that I would be charged a top up i.e the standard without ads less the usual cost of the with ads version.  However I have been charged the full cost of standard without ads by VM.  I have queried this with VM and told it is correct that I should pay the full price and not a top up fee charge.  

It doesn’t seem right to me, so I did some reading in this community and found that another VM customer paid only a top up fee.  I was advised by VM to take it up with Netflix but surely it’s a VM billing issue?

Anyone got any experience or advice on this please?

Many thanks

Joanne

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 months ago

    Hi JoanneL65,

    Thank you for your post and welcome to the community. 

    We're very sorry for any confusion with the upgrading of your Netflix tier and the price. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin

  • JoanneL65's avatar
    JoanneL65
    Joining in
    2 months ago

    Martin

    Thank you for starting to look into this for me on Friday.  Nothing was resolved over the weekend, will you or someone else pick this up again please?

    Thanks

    Joanne