Hi ive recently joined Virgin and I have Netflix included in my package. I was a Netflix customer before and successfully activated it through Virgin but have been charged £12.99 for Netflix through them self's like I was before. Why has this happened?
Forum TeamHi SmithN1 thanks for posting and welcome to our community.
Sorry to hear that you've received an unexpected Netflix charge. And for any concerns this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
