Forum Discussion

Grizlee's avatar
Grizlee
Joining in
5 months ago

Netflix charges and switching credit

In August I signed up to a "M350 Full Fibre Broadband / Mega TV / Stream Box" 18 month contract which included "Netflix standard" for FREE, it went live on the 23rd September.

I have just received my first bill and to my surprise I am been charged for "Netflix", also the sales representative said as I was cancelling my contract with "TalkTalk" and switching to "Virgin Media", I would get £90 compensation.

I have tried contacting "Customer Service" via phone and text, but keep getting passed round in a circle or cut off.

Please can any one help as I am becoming quickly disillusioned with "Virgin Media"! ☹️ 

  • Martin_N's avatar
    Martin_N
    Forum Team
    5 months ago

    Hi Grizlee, 

    Thank you for your post and welcome to the communtiy. 

    I'm very sorry to hear about what has happened. 

    We are happy to take a look into this for you. 

    I will private message you now.

    ^Martin