NETFLIX ADDED TO MY BILL WITHOUT ME ORDERING IT
Received my Virgin Media bill yesterday and discovered that Netflix premium has been added to my account.
I have never ordered this. I live on my own so impossible for anyone else in my household to have ordered this without my knowledge.
Looking elsewhere on this forum I see I am not alone. Obviously Virgin Media has a security issue that has led to many customer accounts being hacked.
Having spoken to what is loosely described as 'customer service' last night, I was told that it could take up to 10 days for any resolution which will mean that payment will probably taken and include this fraudulent charge.
I am absolutely furious about this and the lack of support. Some organisations just do not understand the stress this causes - I simply cannot afford this, that is why I would never have ordered it.
If anyone could suggest a course of action I would be obliged.