Netflix Activation

Hi - following up - I responded to Arissa and provided the requested information by PM 9 days ago but I’ve heard nothing back since.  Please can the forum team advise and assist.  Thanks.

I'm having the same issue. Have been told 3 times over live chat that an activation email will be sent within 24 hours but haven't had anything (checked spam).

Hi 

I could have written this as it mirrors my experience, 2 weeks down the line, many online chats, unfulfiled promises of non existent emails, activation links, escalation to IT which never happend, atached priority to the escalation because of delay so 3-5 days whichbis now 10 days. Asked to take out netflix separately and they would put a £5.99 credit on the account (A previous credit prommised has not been followed up, so I declined) Absolutely nothing sorted and beging to wonder why I left Sky 

Netflix Activation

I to am having what seems to be a very common complaint looking at these threads. I have Netflix on my TV package but have not got an email activation. 

I'm in exactly the same situation, renewed on the 6th October. Made contact several times to try and get this activated and even raised a complaint which got marked as resolved which it isn't. How can I get this activated?

I’ve got a similar issue though we’ve been with Virgin for years and had Netflix. I’ve just renewed and despite my original contract not expiring until 5 December, I’ve now been charged £18.99 by Netflix. In addition, every time I use the virgin link to link Netflix to my account it fails as it thinks it’s already linked. I’m now in a doom loop of paying for a premium Netflix subscription through Netflix and the difference on virgin where I upgraded to premium.  Please advise asap on how to resolve this as I really want this sorted by also it is linked to my Netflix email which is different to my Virgin email. Thanks in advance. 

I’m having the same issue. It’s got me round the bend. Numerous phone calls/messages/complaints since 6th November and I’m still clueless as to how to find the magic button or receive the many  times promised ‘activation email’. I was even offered a ‘real time call back’ to walk me through the activation process but VM didn’t respond to my reply which was to confirm my suggested date and time slot! If VM can’t live up to their promised package they sold me then things don’t bode well at all. Can SOMEONE please finally help me?!?!

I thought I was the only one! I got the Gig1 with free Netflix subscription but have not received any email in regards to this. I’ve been in contact with customer service and reassured me that all is going well and will send the activation link in the next 24hrs. But despite my confidence in the service this has not been the case. Still yet to receive the activation email for Netflix once again. Can someone please help me out :/

Same issue here! Subscribed a bundle with Netflix included started beginning of the month.  Netflix activation email still not received and no "activate" button in the Netflix banner.  Reached out to hotline and online chat without any progress.