Hi Everyone,I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media.On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived.on Monday via chat again promised 24hrs and nothing arrived. On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change.i can’t activate via the entertainment services page as that just gives a generic error.also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess.Has anyone got any advice or been through similar. Starting to regret the move away from SKY.

Hello parkesmp, Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Netflix activation. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.Kind Regards,Steven_L

Netflix Activation | Virgin Media Community

77 Replies

Willdot
Joining in
27 days ago
Hi I also have this problem.
I have Netflix as part of my package but I haven’t received an activation email.
I have phoned Virgin twice, it was difficult to get to an actual person, and twice was promised an activation email would be received within 24hrs but I haven’t received anything.
I cannot activate via the entertainment services page as it does not even register that I have Netflix (but it is in my package contract).
Can anyone advise me?
- Kath_P
  Forum Team
  26 days ago
  Hi Willdot,
  
  Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
  
  We're sorry to hear you're also missing your Netflix activation email.
  
  This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
  
  I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
  
  Many thanks,
Paulalford
Joining in
27 days ago
Hi, I have same issue. I've recontracted with Netflix included and havent had a message to add my existing Netflix account
- Arissa_H
  Forum Team
  27 days ago
  Hi Paulalford 👋
  Thank you for posting and welcoming you onto our Community Forum 🤗
  
  Sorry to see you're having issues with your Netflix 😞
  Please can you confirm have you checked your spam folders for the activation at all?
  
  Let us know how you get on.
  
  Thank you.
g0akc
Problem sorter
28 days ago
I have Mega TV and recently recontracted. I can’t see any Netflix activation option other that to pay extra. My recontract was probably shortly before October. I’ve only just seen details about this. Please can VM contact me and advise what I need to do. There seems to be a lot of conflicting information online. Thanks.
- Arissa_H
  Forum Team
  27 days ago
  Hi G0akc 👋
  
  Thank you for posting and welcoming you back onto the Community Forum 😊
  
  Sorry to see you're having issues with Netflix activation 😞
  
  I will investigate this for you 🧐
  
  Please watch out for the envelope ✉️
  Thank you.
Tamaquatt
Joining in
29 days ago
+1 with this issue. VM Customer Service not resolving the issue despite multiple interactions and promises. No code received. Priority call back promised but never received. Clearly this is a wider issue with so many experiencing similar the same problem.....
- John_GS
  Forum Team
  29 days ago
  Hi Tamaquatt
  
  Thanks for posting and welcome to the community. Sorry to hear you've not received it. Can take upto 14 days from taking an eligible service out to receive the activation email but I'll send you a PM now to help.
Tvhope
Joining in
30 days ago
On the 7th of October 2025 I re contracted with Virgin Media and changed my package now including Mega TV. Netflix Standard with Ads is stated on my contract.
I was advised to activate Netflix via an email that I would receive.
I have contacted VM by phone and through chat. All promised action but still no email with activation code.
Can anyone advise how to resolve the problem.
- Kath_P
  Forum Team
  28 days ago
  Hi Tvhope,
  
  Thanks for sticking with me via private message.
  
  I'm glad I was able to get everything sorted for you. 😊
  
  If you have any further issues, please pop back to us in the Community.
  
  Take care,
- Kath_P
  Forum Team
  29 days ago
  Hi Tvhope,
  
  Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
  
  We're sorry to hear you've not received your activation email for Netflix yet. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
  
  I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊
  
  Many thanks,
optmax
Tuning in
31 days ago
Current TV advertising says Netflix is included with all TV bundles.
How do I activate it?
- Robert_P
  Forum Team
  30 days ago
  Hello optmax
  
  Thanks for posting in regards to Netflix and how to activate it, we appreciate you raising this via the forums and we're happy to help.
  
  As newapollo has advised, have you recently agreed a new deal? If so, does it show that Netflix is included in this on the documentation sent at the time of agreeing it?
  
  Let us know and we can assist further.
- newapollo
  Very Insightful Person
  31 days ago
  optmax
  If free Netflix with ads is not listed as part of your current package then you would need to recontract to one of the packages that include the free netflix with ads which are part of VM's bundles which were refreshed on October 2nd.
  Info below from /news.VMO2 offers more choice & flexibility
  New and re-contracting customers can choose from five core TV packages which have been refreshed and renamed with simple, more descriptive titles to better support households in choosing a package that is right for them.
  Netflix included standard: Applies to all Mega TV bundles (regardless of broadband speed) and broadband only packages that include M500 broadband or above as a primary offering. Customers who get a boosted broadband speed as a result of Volt e.g. M350 boosted to 500Mbps will not be eligible for Netflix Standard with Ads to be included within their bundle cost.
KSKirk
Joining in
2 months ago
Hi, I have just renewed/upgraded my contract so Netflix should be included. Try as I might, I cannot find any way to get the free subscription activated. I followed instructions posted on a previous thread but there is no Netflix banner to click on and when I access via entertainment flex, I get an error code. Can I get some help please?
- John_GS
  Forum Team
  2 months ago
  Hi KSKirk
  
  Thanks for posting and welcome to the community. Sorry for the confusion over the Netflix issue. I'll send you a PM now to assist further.
  - Christwist
    Joining in
    3 days ago
    I also have the same issue. What are the consequences of not providing a service that has been paid for?
Ashley1510
Joining in
2 months ago
I’m also waiting for a code for Netflix ,how long does this take as is part of package I’m paying for
- John_GS
  Forum Team
  2 months ago
  Hi Ashley1510
  
  Thanks for posting and welcome to the community.
  
  I'm sorry to hear it's not active yet. I'll send you a PM now to assist further.
treatk
Joining in
2 months ago
I have the same problem. I have contacted Virgin Media 7 times and each time I am told it will be sorted! On the sixth time they told me the problem is with Netflix so I contacted Netflix and guess what they said the problem is with Virgin Media they have to activate it. I think this is a con to get you to sign up to Virgin they seem to have no intention of activating it for me!!!
- John_GS
  Forum Team
  2 months ago
  Hi treatk
  
  Thanks for posting and welcome to the community. Sorry for any issues with Netflix activation. I'll send you a PM now to assist further.
  
  Best wishes.
  - treatk
    Joining in
    2 months ago
    I have answered the questions asked in the PM and am now waiting patiently for a reply in order to progress to receiving Netflix which the Engineer that installed the VM equipment told me I would receive an email activation that was on the 8th October!!
Steven_L
Forum Team
2 months ago
Hello parkesmp,

Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Netflix activation.

I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
Kind Regards,
Steven_L
- coord47
  Tuning in
  2 months ago
  Same problem with me too. VM seem to be in disarray
  - debbruton
    Settling in
    3 days ago
    I’m having the same problem, haven’t received an access code for netflix

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Netflix Activation

77 Replies

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