Forum Discussion

niffb's avatar
niffb
Joining in
22 days ago

Netflix account suspended

Please could someone advise what to do ? We have had our Netflix account suspended and they are asking us to update payment details even though it is included in our package ? This happened without warning and for no reason as all payments are up to date ?  Tried 4 times to resolve this with customer services who have been no help at all, they keep saying someone  from the billings team will contact us within 1 - 2 days but no one has, we have contacted Netflix who say it is a Virgin issue, we were told by customer services to pay for Netflix again and they would reimburse us, obviously not going to pay as it’s on our package already, we have also tried to complain to no avail, how do you do this ? we have also been charged twice for Netflix premium even though it is standard on our package, have been a customer for nearly 30 yrs and am absolutely appalled at the response from customer services, please can someone advise what to do regarding this, or should I just cancel the direct debit ! Many thanks 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    21 days ago

    Hi niffb 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with Netflix. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina