Hi,
we have been with virgin media for a long time and moved houses (same contract and package, just moved over to new address) and facing exactly the same issue. We have spent more than 10 hours in the last 14 days with customer support but of no use.
this is terrible experience from VM. Could anyone assist?
Forum TeamHi Kjonamk 👋 Welcome to the community forum! Thanks for posting.
So sorry to hear about these issues with your Netflix service following a recent Move & Transfer to an alternative address.
I will send you a PM to confirm a few details, get your case raised and offer further support. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
