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MarkMell88's avatar
MarkMell88
Tuning in
2 months ago

Netflix Account hacked and locked (Linked to Virgin Media Subscription)

I pay for my Netflix account as part of my Virgin Media subscription / package. My Netflix account has been hacked and the hacker has changed my email address to log into Netflix. If I try to log into Netflix with my email address, it says the account doesn't exist. When I access the Netflix app via Virgin Media on my TV, it is pin protected and the home screen is in a different language. I've tried everything to reset the account etc and I'm hitting a brick wall as it seems everything has been changed. Can anyone assist?

hacked
Scam

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi MarkMell88 

    Welcome to the Community Forums. 

    Sorry to hear you're having issues with your Netflix access at this time. We can raise this to the team on our side to be investigated further. Please join me on private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Thank you for joining me on private message MarkMell88 

      Glad we've been able to get this raised to be investigated further for you. 

      When you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.