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Mrs_W's avatar
Mrs_W
Just joined
4 days ago

Netflix - Charged but account cancelled by Virgin Media

Hi 

Has anyone else experienced this issue?

I recently signed up to Netflix and am being charged via my Virgin Media account.

Today I have received and email from Netflix to say my account has been cancelled but the charge is still on my latest VM bill for period to 11 August 2025.

I did not cancel my subscription.

When I try to log in to Netflix, I am being prompted to add another payment card.

Concerned that if I add this, I will be charged to my card as well as my Virgin Media account. 

netflix

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    4 days ago

    Hello Mrs_W.

    Thanks for your first post and welcome to our community.
    Sorry to hear you are having an issue with your Netflix account being cancelled, and the charge on your latest bill
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen, that would be great. 
    Gareth_L