Shriz
3 months agoJoining in
Need payment extension cant speak to agent on phone
Hello, I have overdue bill and need payment extension as I don't get paid until the 7th. I have called the 0345 454 1111 line and finally got to an agent. However a minute into a call I get disconnected. Tried again, disconnected. Third time the call was longer, but disconnected after 5 minutes again.
This is my first time with virgin and I never had any problems with any providers getting a hold of them, it seems the reviews are right the customer service is actually shocking. Its hard to get hold of live person and once you do it seems you just get disconnected.
I am hoping I can get more help here thank you.