Payment extension?

You possibly want to edit this to remove your email address!

Forum staff can't deal with payments. Your best route is to phone in and choose the 'thinking of leaving us' option. The staff there may be able to help you. 

You should ring accounts and let them know you are having difficulties.

I am pretty sure any business will want to keep customers, even through these difficult times.

The problem with any account problems is that a company has to know you are in difficulty, otherwise they cannot rectify any issues you may have. They may even be able to either change the date they take the direct debit or indeed agree to another form of payment.

Don't worry, just try talking to them first.

Try reading this for more help

https://www.virginmedia.com/help/billing-and-payments/payment-issues

Hi Johnson2 

Welcome to our Community Forums and thanks for your post. 

We can't assist with payments here but you do have options if you are unable to pay your bill and I an see the community has provided you with the relevant link with further info 😊

All the best!