Forum Discussion

Bexisnothere's avatar
Bexisnothere
Joining in
8 months ago

Name spelt wrong

Hi, anyone know how to get your name changed if a letter is missing? 

i know the form is for changing your whole name but its only one letter

any advice would be great

  • Hi Bexisnothere

    Thanks for your post and welcome to our community.

    I'm very sorry to hear there's an incorrect spelling of your name on the account.

    I'll send you a private message now so I can help correct this :).

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • I also have the same issue. I signed up online and my name was correct. Since the contract has produced my name has a letter missing off the end. 

    My name is Christopher not Christophe 

     

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Chris1071 ๐Ÿ‘‹ Thank you for your post and welcome to the Virgin Media Community ๐Ÿ˜€

      We're sorry to hear you've got the same issue ๐Ÿ˜”

      In order to help correct this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel