Forum Discussion

A-Gent's avatar
A-Gent
Joining in
25 days ago

Mysterious Netflix added again?!

So my last package with Virgin had a Netflix premium added which at the time, I never signed up for, requested nor was it listed (that I could see) as an option for me to take. I'd assume this would be a choice given, otherwise why not tell me that I'm having a subscription forced onto me that I'm forced to pay for?

Anyway, fast-forward half a year, Virgin offered to renegotiate my package on contract again. I get it cheaper, they ensure I stay for 18 months. For me, it was a win-win. However, surprise surprise... I check my bill, and it's higher than it should be? There is a discrepancy between my bill amount and the cost of my package. I get that sinking feeling in my stomach again. I have another Netflix premium subscription on my account again. It is beyond frustrating. I don't select it when I purchase packages because we already have a household account. It also didn't show up on the page when I was confirming my contract, I made doubly sure to check as this had happened before!

So my question. Since I've taken out a new contract with Virgin, am I now stuck paying for a Netflix Subscription I didn't want, need, ask for or was I shown or told I would be paying for? Because it didn't tell me I would, or else I'd never have signed up for a new contract knowing I'd be saddled with yet another Netflix subscription.

  • Kath_P's avatar
    Kath_P
    Forum Team
    25 days ago

    Hi A-Gent, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that a Netflix subscription has been added. This can only be added via My VM or the set top box itself. If you already have a Netflix account and someone has used the 'sign up' button instead, then it can cause Netflix to be added to the bill. 

    Just to be on the safe side, we would recommend updating your My VM login password. In the meantime, we can get Netflix requested to be removed but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,