My Direct Debit keeps doubling even though I've paid the monthly fee.
So, first off, I want to say that I've already canceled my Direct Debit and am Never using it again due to this issue and an issue where the site keeps saying I've used up all my chances to change the date of the D/D, when I've never done so before.
The issue I'm posting about, is that because of a misallignment with when I get paid and when the D/D was due (D/D due on the 11th/12th, I get paid monthly on the 16th or earlier depending on weekends.) I always ended up having to pay the fee for my internet after the D/D failed, yet- when next month rolls around it says that the D/D failed and I have to pay for that failure.
I've tried calling, which got me nowhere, and it's gotten to the point where I had to pay nearly £100 this month for both the D/D and the regular Broadband bill. I've gotten no credit on future payments, no refunds, nothing. I've practically been getting robbed and, if this isn't intentional and there's a way to resolve it, I haven't been able to find it.
I've spent several hundred quid at this point trying to fix the issue, yet each time it just doubled the amount I need to pay next month if I paid it off after the D/D declined...