Having big problems with my broadband. The download speed is only hitting 200 Mbps at best.
I had an engineer booked who came and low and behold when he arrived my net was fine, you can see in the graph it was ok for 2 days - that was when he arrived, he did swap my hub4 to a hub5 for me.
Any ideas? I'm getting fed up of it being so slow atm.
We need to see the upstream data too.
But, PostRS Errors and SNR on down channels 11 & 12 are a real concern - do this first...
Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. Check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and anyT3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly those postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
Also check the Upstream QAM’s are all at 64
You have significant signal degradation. After doing the checks above post all downstream and upstream stats together with network log.
Hi AceModder,
Thank you for your post and welcome back to our community forums. We're here to help.
I can see that one of my colleagues responded to the other thread you made about this but they haven't received a response. Is the issue ongoing? If so, please respond to us there where we'll continue to assist you with this matter going forward.
Thanks,
hi AceModder,
What you want to do here is focus on monitoring your speed over several days, keep taking measurements, build up evidence on how bad it is.
Meanwhile you should open a complaint with Virgin. After 2 months you can escalate this to the communications ombudsman. Please DM me for help with finding the relevant OfCom regulations on acceptable speed. Check your contract for the "Minimum Guaranteed Speed", and you should see that this is a breech of contract if your speed is below that for 3 days.
Forum TeamI have just replied to you on another thread.
Sorry I cannot find another post to me from you.
My connection is still bad.I'm on hold with the VM now and the agent is saying they cannot book an engineer as they need to monitor the line for 24/48 hours as she cannot see any problem with my line on her side. I'm not happy with I'm on hold whilst see sees if she can organise a engineer. I asked her to consult with her manager to do it...
Here is all the data info.
If I reboot the Hub 5, my connection seems to be ok for a while back to over 1000 Gbps, I recorded the data in my hub streams. But I know later it will go back to be aprox 200 Mbps max speed down. I will record another video later once it goes garbage again.
If I reboot my Hub it is ok for aprox 24 hrs, but then it goes to crap again. The eng better sort this out soon.
The lack of support from Virgin on these forums is quite disappointing! 😞
Looks like RF Ingress around 226Mhz. Assuming all the connections from the wall box outside to your modem are ok, then most likely it's a loose connector in the HFC network in one of the streeet cabinets.
Could be DAB radio signals getting in due to a loose connector somewhere ?
An engineer has been out today, he checked for about an hour or so, and he said the issue seems to be the cable from the cabinet in the street to my property. He was unable to fix that directly today. He did check all internal cables and connectors in my house and at the cabinet and he said they were all fine. He said the work to fix the cable will be scheduled but could take 3-4 weeks from now. He just doesn't know now.
