Hey there.
We are going to be moving house soon and we are taking our Virgin Media services with us. There isn't going to be a package change but I am not on the fastest speed, but I used to be so I have a fairly decent hub.
Do we take the kit with us or are they going to have to request return and get lower spec hubs etc? We are only moving accross town so still going to be on the ex-Telewest same area code area?
Kind Regards
Yes, you must take your kit.
A forum team member can tell you if your area code will be the same.
Forum TeamHey joebloggs, thank you for reaching out and for your question.
We would advise speaking to the movers team, without doing this nothing would work when you take your equipment with you.
Then number is 0345 454 1111
Just make sure you don’t end up with a new Contract. It should be a simple Move and Transfer with no changes to your existing contract. It sometimes goes wrong - Home move issues | Virgin Media Community - 5655060
Forum TeamThank you for posting this.
If you need anything else you know where we are.
