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Oanhduong's avatar
Oanhduong
Joining in
2 months ago

Moving home, contract renewal with higher price

Hello! Im moving home April 2025, my contract is due on April 2026. Im paying 28£ now ( will be 30£ since next month) and the contract been renewed 18 months, new price is 62£ without notice. The first agent I talked with when I booked for moving date didn't mention this. I only know about this yesterday from the second agent. He after confirmed i still pay 30£ monthly however this morning I got an email and the price is still 62£. I chat with the third agent today and obviously she can't help after 1 hour waiting. I just need to know how much I will be charged after moving in the new house. 

bill
moving home

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Oanhduong, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion around your package price and moving home. When moving, as long as everything is kept the same, your price and contract term remains the same. 

    When you move home with Virgin Media, you'll essentially start a new account, leading to a "double bill" for your first month. This includes the initial month of service from the day of installation and a pre-payment for the following month. You'll also be charged a move-in fee, which can be £20 for moving services or £35 if you're changing packages. 

    This is something we can certainly check for you to put your mind at ease but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,