I recently moved house to an area which isn't covered by Virgin broadband so I need to cancel/close my broadband package. I have read that I won't incur a cancellation fee due to these circumstances?
My work hours don't really allow me to use the live chat, so I was wondering if I could get any help here.
Ta x
Hi Grphonite,
Thank you for reaching out to us in our community and welcome back, hope you have kept well, when moving to a none serviceable property we
will initially charge early disconnection fees which will remain chargeable subject to providing evidence that you have moved to a property we are currently unable to service, once the evidence has been verified we would then provide a credit to cover the fees.
So we can help and take your initial 30 days notice please look out for an invite into a private chat, please click on the white envelope to accept.
Regards
Paul.
