Moved house and contract was restarted
Hi there,
I recently moved home (in december) and had my services moved with me. While I spoke to a friendly agent online, they assured me that my contract would continue as normal as I was a few months into it.
They explained the system was a bit funny so it may take some time to update. I let a week or two go by, and the contract showed that it began on the 15th of December. I then contaced the movers team and they let me know that my query will be sent to the admin team and I'd get an email when the correct changes would be made but I've yet to recieve anything.
Just posting this here to see if anything can be done or if anyone can help? Just don't think it's fair to restart a 18 month contract if I've specifically been told that my contract would continue