Moved address and contract restarted at a higher price :(

I was told my virgin media (broadband, tv, home phone) contract would just continue, no changes and would end as expected in November. I am trying so hard to fix it but struggling with being transferred round customer service. I cannot afford to pay more and I certainly don’t want to be tied in for a new contract. I have a ton of medical appointments (vulnerable customer) and don’t have the time or alertness/energy to keep chasing up different people and wait around for hours on chat without falling asleep due to my health. Not sure what I can do.