Forum Discussion

dancefight20's avatar
dancefight20
Joining in
10 months ago

Missing Parcel

I'm a university student and from the 21st of September, I will be living at a student rented house. However neither me or any of my flatmates have moved into the house yet, but Yodel delivered the parcel on Saturday 17th of August. A friend of mine went round to collect it on Wednesday 21st of August but they couldn't find the parcel. What do I do? Do I call Virgin Media, explain the situation that the parcel is missing and order a new box? If I do order a new box, will I be charged?

5 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    10 months ago

    Hi dancefight20 👋

    Welcome to our Community Forums and thanks for your post. 

    Is the tracking by Yodel showing it was definitely delivered to the property in question and not left in a safe place or somewhere else?

     

    • dancefight20's avatar
      dancefight20
      Joining in
      10 months ago

      Hi, yes Yodel definitely delivered it. They sent a photo. Should I call Virgin and explain that the parcel is missing

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        10 months ago

        Thanks for coming back to us dancefight20 and we're sorry to hear that your equipment is now missing. Please could you give our pre-install team a call on 08000521734 and they will be happy to help get this looked into.

        Kind Regards,

        Steven_L