Forum Discussion

dancefight20's avatar
dancefight20
Joining in
5 months ago

Missing Parcel

I'm a university student and from the 21st of September, I will be living at a student rented house. However neither me or any of my flatmates have moved into the house yet, but Yodel delivered the parcel on Saturday 17th of August. A friend of mine went round to collect it on Wednesday 21st of August but they couldn't find the parcel. What do I do? Do I call Virgin Media, explain the situation that the parcel is missing and order a new box? If I do order a new box, will I be charged?

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    5 months ago

    Hi dancefight20 👋

    Welcome to our Community Forums and thanks for your post. 

    Is the tracking by Yodel showing it was definitely delivered to the property in question and not left in a safe place or somewhere else?

     

    • dancefight20's avatar
      dancefight20
      Joining in
      5 months ago

      Hi, yes Yodel definitely delivered it. They sent a photo. Should I call Virgin and explain that the parcel is missing

      • Steven_L's avatar
        Steven_L
        Forum Team
        5 months ago

        Thanks for coming back to us dancefight20 and we're sorry to hear that your equipment is now missing. Please could you give our pre-install team a call on 08000521734 and they will be happy to help get this looked into.

        Kind Regards,

        Steven_L