Forum Discussion

dancefight20's avatar
dancefight20
Joining in
6 months ago

Missing Parcel

I'm a university student and from the 21st of September, I will be living at a student rented house. However neither me or any of my flatmates have moved into the house yet, but Yodel delivered the p...
dancefight20's avatar
dancefight20
Joining in
5 months ago

Hi, yes Yodel definitely delivered it. They sent a photo. Should I call Virgin and explain that the parcel is missing

Steven_L's avatar
Steven_L
Forum Team
5 months ago

Thanks for coming back to us dancefight20 and we're sorry to hear that your equipment is now missing. Please could you give our pre-install team a call on 08000521734 and they will be happy to help get this looked into.

Kind Regards,

Steven_L

  • dancefight20's avatar
    dancefight20
    Joining in
    5 months ago

    Hi. Thank you for your response. But would it be better to call 0345 454 1111 or the number you suggested?

    • David_Bn's avatar
      David_Bn
      Forum Team
      5 months ago

      The number suggested by my colleague would be more appropriate in this instance dancefight20.

      Thanks,

      David_Bn