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MollyLouise's avatar
MollyLouise
Just joined
4 days ago

Missed Direct Debit

My direct debit was due to come out my bank on the today 13th, but I didn’t have the funds in my bank so it’s bounced back.

It’s not showing on my bill as unpaid yet so not sure the best way to pay it. Will Virgin redo the Direct debit or do I do pay it manually?

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 days ago

    Hey MollyLouise,, thank you for reaching out and a warm welcome to the community, we are sorry to hear you payment didn't go through.

    You can pay here or by using the automated payment line 0800 064 3777