making a complaint

Daniel_Et wrote:

If you could please provide a brief summary of what your complaint is regarding, we can take things from there.

move the installed box | Virgin Media Community - 5636155

hithe link provided is useless it takes you to the complaints page and when you click on the link to the online form it then opens up a sign in page where you need an account. i do not have an account and this is the same on any other way you try to contact VIRGIN MEDIA so whilst on the forum it looks like your helping in  reality your not you have to have an account i have not 

the problem 

i live in a semi detached house next door have had VIRGN FIBER fitted the box is fitted on my property there house is Council mine is owned out right by myself i want the box moved off my property and onto theirs simple enough ive contacted VIRGIN 4 times in 2 weeks each time being told i would be contacted within 48hrs ive herd nothing ive asked if my conversation is being recorded was told yes ive asked for a transcript which i am legally entitled to that has been refused ive asked to speak with a manager that has been refused ive been asked to contact VIRGIN on twitter or face book i dont use any of them all am getting is verbal diarrhoea from every corner  if i wanted virign an engineer would be here within 24hrs and no one can tell me who to speak to strange that your company wont even acknowledge resolver which is an excellent platform for complaints not surprised at that either . Please provide an invoice address ill gladly bill virgin for the box to be on my property or kindly move it