Forum Discussion

Curlyhairdo's avatar
Curlyhairdo
Joining in
3 months ago

Lost BT Sports and TNT sport

I’ve lost BT Sports and TNT sports on renewal part way through my contract yet I’m still paying the same price as I did when I had it… how do I get this back or a refund?

  • John_GS's avatar
    John_GS
    Forum Team
    3 months ago

    Hi Curlyhairdo 

    Thanks for posting and welcome to the community. 

    Sorry to hear of the TNT channel loss. 

    Back in June 2024, we did a review of this and sent all customers who were either very low users/no users of the channel a few emails, explaining that due to this, this channel set would be removed from the package but did advise if they disagreed with the decision to get in touch.

    The main body of the email is here;

    Hello

    We wanted to let you know that we’re making a change to the way we provide TNT Sports channels in order to continue to provide the best value entertainment packages for our customers. We’ve noticed that you haven’t viewed these channels in the last 6 months, and therefore we’re removing automatic access to them from 30th June 2024. Don’t worry, nothing else is changing. If you wish to re-activate TNT Sports, you can click here for more information.

    Thanks
    The Virgin Media team

    We will send you a PM though to investigate further.

    • Curlyhairdo's avatar
      Curlyhairdo
      Joining in
      3 months ago

      Hi, I’ve never received this email and angry I’m paying the same fee and have been but not receiving the same channels. My monthly payment should have gone down in line with this. How can I complain, get a refund and reduce my payment in line with having less channels?

      • nodrogd's avatar
        nodrogd
        Very Insightful Person
        3 months ago
        Curlyhairdo wrote:

        Hi, I’ve never received this email and angry I’m paying the same fee and have been but not receiving the same channels. My monthly payment should have gone down in line with this. How can I complain, get a refund and reduce my payment in line with having less channels?

        VM haven't reduced the price of the package to anyone no longer getting the channels. What is more, due to a decision by the channel owners you now have to pay £18 a month to add them to any current package.