Hello people ive been with virgin for decades.
anyway sadly and shockingly i lost my job monday ,it was totally out of the blue.
judging by my bill i think at some stage i must have sighed a 24 month contract.
would it be possible to cut all my services and just have broadband.
or do i have to have all my services to september 26 because i agreed to the contract.
just asking as ive gotto make some urgent cutbacks.
thanks for any help.
Sorry to hear it.
Have a look at https://www.virginmedia.com/broadband/low-income-families
Hi Dereklad
Sorry to read of your present circumstances. I hope things pick up quickly for you.
Just throwing this out here in case it applies and helps.
Depending upon your financial circumstances you may qualify for the <Essential broadband> package** with VM which would provide a low cost, low speed broadband connection
Essential Broadband is £12.50 a month for a 15Mbps connection.
Essential Broadband Plus is £20.00 a month for a 54Mbps connection
Essential Broadband Plus with Flex is £20.00 a month for a 54Mbps connection with a one of set up fee which is currently £10 for the Flex TV box which provides over 150 TV channels.
** You need to be on either Pension Credit, Universal Credit, Income Support, Income-based Jobseeker’s Allowance, or Income-based Employment Support Allowance to be eligible for Essential broadband packages.
Only the account holder receiving Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based Employment Support Allowance can apply
If you do qualify for the above then since you’re already in a contract with VM they swap you over to one of the Essential broadband packages straight away and you won’t have to pay any fees or extra charges. Go to live chat using the above linked page for more details.
If you transfer to an Essential broadband plan, your price won’t change whilst you are receiving any of the Benefits.
Also see the section on the linked page
How do I cancel? I’m no longer receiving Universal Credit, Pension Credit, Income-based Jobseeker’s Allowance or Income-based Employment Support Allowance.
Contact us on live chat. You can cancel your social tariff broadband at any time, with no exit fee.
Just a reminder, we must run eligibility checks every 12 months for all these deals and will let you know every time whether: You’re still eligible for social tariff broadband – You’ll continue to be charged £12.50 a month (or £20 a month for essential broadband plus).
You’re no longer eligible for social tariff broadband or you’ve stopped receiving support payments – The monthly cost will increase to our standard price .
Quick update on my losing my job and contacting virgin media today.
I removed my phone and all tv services and just kept 500 internet.
my price in a month, will go from £111 to £66 a month.
I questioned I sent £66 a month expensive for 500 internet.
apparently, I've got to pay the £66 for 500 internet for the remainder of my contract which is 12 months.
thanks for the help people.
You should get free Netflix with Ads these days with recontracted M500 (whether you can face the life-shortening hassle and stress this will doubtless entail with Customer Services is another issue).
