Looking for some advice on how to deal with multiple issues

Topics on here show that VM often struggles to do very simple things correctly (such as close an account and return equipment). You are about to ask VM to do several (slightly complicated) things at the same time so prepare for the likelihood of receiving a big dollop of VM 'confusion'.

The 30 day rolling VM contract is supposedly 'a thing' but we have seen past topics where people have struggled to access it (because VM always pushes a longer contract period).

Thanks for the reply. I was dubious about going onto a rolling contract but I think that's helped me decide not to do that. 

Guess I'll have to run the phone gauntlet again to sort the other things. Yikes... 

You need to speak to the retentions team again, options 1,1,4 and 4 when dialling 150 from a landline, or  0345 454 1111 from many other phone.

Going by your post it looks like you gave 30 days notice and that the notice period is due to end on 22nd July so that is the date that your services will be disconnected.

The retentions team can stop the cancellation request and if possible put you back on your original contract which will revert to the out of contract price from 22nd July (assuming that's the date that any discounts were due to expire)  This will be a rolling contract until such time as you either give 30 days canellation notice again or agree to a new minimum term at an agreed discounted price. 

VM don't send generally out the returns packaging until after the account is closed thus ensuring you have uninterupted service until the account is closed and services are disconnected. 

Regarding  the billing overcharge of £46ish pounds (as the price for the last month seemed to go up by £23 (I was told it would be refunded on the last bill), and instead I’ve been charged another £23 pounds for a month I’m not in contract.)

Check the billing dates.  VM charge a month in advance.

Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted. You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle. Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies.

For example my billing date this month is 23rd, but it covers the services between the 19th July and 18th August. So if my services  were cancelled and disconnected on the 22nd then I would expect to receive a revised Final Bill with credits to cover from 23rdJuly to 22nd August.

Hi WhizzBits 👋.

Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the dilemma in which you face, we understand things like this can be tricky. We would like to discuss further with you and get you some clarity and your questions answered for your needs, to do this we would need to bring you in for a private message. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina