Forum Discussion

JeffAsplin's avatar
JeffAsplin
Joining in
6 months ago

Logon problem

The user has recently changed the email they use as username, but has not yet verified it. They won't be able to update their password until the change has been verified.

I get the above message after my password for my virgin media account failed and I requested to reset my password, received an email and clicked reset my password. I don't see any way to verify my username. So I'm stuck. How do I resolve this?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi JeffAsplin, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel