Cannot logon to VM webmail or via Outlook using POP3
I have had the same VM Email address since 2009. I use Outlook 365 on W10 with a POP3 connection. This morning, Outlook kept asking me to enter my Email address and password (neither of which has changed for many a year). My Email address is x.y@ntlworld.com and the password is very secure - 19 characters in length.
So I then tried to login directly to the VM webmail server. Same problem - login credentials rejected. But VM definitely knows it is me as I could see my account details, latest bill etc.
The message I am seeing is "Your Virgin Media Mail account is currently unavailable" - See https://www.virginmedia.com/help/virgin-media-mail-unavailable
I followed the given instructions, which included a request for me to provide a non-VM Email address in order to provide me with a one-time verification code. I duly provide a rarely used Gmail address - x.y@gmail.com.
I still cannot login and have been trying to do so for hours. But, BUT!, WM have changed my account details to give my Email address as x.y@gmail.com
But I hardly ever use it and, even so, I still cannot log on. I phoned 150 earlier and a helpful support lady did her best. She even gave me a reset password that would last for 24 hours. But I still cannot login.
Professionally, I started in IT in the 1960s but as hard as I try, I cannot figure this out.
Help!
Good to read issue is resolved.