Forum Discussion

Hb167's avatar
Hb167
Joining in
8 months ago

Login

Everytime I try login to I get the password wrong

I done reset password but the reset link never comes through 

I know I'm using the right email address because I've logged into credit agreement and it shows the same email

Can someone private message me please 

Thanks

  • Hi Hb167

    Thanks for your post and welcome to our community.

    We're sorry to hear you're having some issues logging in.

    Just to clarify for us please, are you trying to log into your online My Virgin Media account?

    Please check any junk folders for the reset email as these can sometimes go there.

    Please pop back to us when you can. 

    • Hb167's avatar
      Hb167
      Joining in

      Yes My Virgin Media

      And nothing came into my spam/junk mail or inbox.

       

      • Martin_N's avatar
        Martin_N
        Forum Team

        Thank you for that information. We can certainly take a look into this for you. 

        I will private message you now to confirm your details. 

        ^Martin