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Whitey404's avatar
Whitey404
Joining in
3 months ago

Login issues

I'm trying to login into my account but all i'm getting is:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

  • Use a device you've signed in on before
  • Try again from a familiar connection
  • If you're on a VPN, switch it off and have another go

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

 

No matter what i do, i can login on my phone but i can't login to my PC at all.

Anyway to resolve this?

Thanks

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Help
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Virgin Media O2 ID

5 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 months ago

    Hey Whitey404, thank you for reaching out and we are sorry to hear about this login issue. 

    Is it only not working on a laptop, does it work on a phone?

    Is that the only reference you are getting?

    Are you using a VPN at all?

     

    • Whitey404's avatar
      Whitey404
      Joining in
      3 months ago

      Hi, 

      I can access my account via my phone but I want to access it via my PC so I can use the TV GO App to watch TV.

      I'm not using a VPN and that’s the only reference I get.

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        3 months ago

        Thanks for getting back to us Whitey404 !

        Can you please try a few troubleshooting steps, and let us know if you are getting the same error message from your initial post. 

        1) Try clearing all cookies and cache

        2) Try using a 'Private' or 'Incognito' browsing session

        3) Try using an alternative browser on the same device. 

        Let us know how you get on, and we can then offer further support if needed. Thanks for your patience and co-operation! 🌞