As with many other people, I also cannot log in, anywhere! I'm getting FSB50 errors, tried clearing cookies, and different browsers. No avail. Can't even make a complaint.
WAY too much of my time has been wasted on this and I am less than satisfied with VM's handling of them (seems it has been going on since August).
I also found another error when I clicked "Sign in to My Virgin Media" while in the security help section. Notice it's a "test" in the URL. A test OAuth server shouldn't be exposed to the public (especially from the header of their website). The merger with O2 seems to be as janky AF. I cannot manage my mobile phone bill.
Hey FSB50, thank you for reaching out and I am sorry to hear this.
If you have been migrated over to O2 you would need to download and set an account up with them
You could also try another device / browser I find that using Chrome in private mode will work the best and should allow you in. Cheers
LOL. @Matthew_ML from the Forum Team, you don't seem to be understanding this, lad.
exactly the same issue my friend. They had the audacity to question if it's a login issue my end?!
It's clearly a CODING thing since untold numbers of people can't get on. Again, VIRGIN, I am unable to login on my phone. On my laptop today, I managed to log in, watch 1 minute of the football, and then it was stuck 'loading'. Don't tell me it's my connection - where I am the Wi-Fi is very reliable and a speed test shows it is 85.5mbps on download and 4.3mbps on upload.
This is a VIRGIN PROBLEM WITH THE CODE SINCE WHICHEVER UPDATE YOU MADE!!! SORT IT OUT!!!!
Yeah, there's a lot of people with the same issue. While WM try to pretend it's a one-off. Wasted too much of my time and let to get a genuine apology!
To be clear: I CANNOT login to Virgin Media, and CANNOT log into o2.co.uk.🤬
I, for one, now have lodged an official complaint with Virgin and if this isn't resolved within the requisite timeframe as required by Ofcom, this will be taken further. How can they just continue to act like this?
I advise you all do the same. Then if and when this gets to Ofcom they will likely have to disclose the amount of complaints they got about the same issue and what action they took.
It seems this issue has been going since at least 23 August 2023; over 11 weeks ago. This is utterly ridiculous.
The FSB50 error re-appeared at 19.50 gmt tonight....right in the middle of my trying to respond to an important email enquiry.
Virgin are obviously running crap code linked somehow to O2 (I already have an O2 account via my smart phone so please don't suggest that I open an account!), but the Mod Team is totally useless as a means of communicating with Virgin. All you get back are stupid congratulations messages, but no explanation as to what is happening.
Hey Minimac,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having at the moment, are you trying to access the site via a saved bookmark, if you are, please can you try using this link here and see if that makes any difference.
Have you tried to open your account in Incognito or private browsing mode to see if the issues remain?
Kind Regards,
Steven_L
It doesn't matter where we go to login, we're still getting errors (I can't log into Virgin Media, nor can I log into O2).
This is a stupid and annoying issue that Virgin needs to rectify ASAP. It's clearly a Virgin issue; I suspect bogus data is being sent to/from the server side that it is unable to parse.
However, there's an easy, but irritating, workaround...
When you receive the error, reload the web page and click continue on the popup. This will advance you to the next step in the sign-in process. Completing this next step will result in the same error so, repeat the reload/continue to advance. This reload/continue process needs to be completed at every step until you are back into your email account.
Brilliant, now why can't VM tell us this? Oh. wait that would mean admitting there is a software issue 🙂
Many thanks.
