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Scofflaw's avatar
Scofflaw
On our wavelength
5 months ago

Log in issues

Hi there - it’s been a while :)

I have been asked to sign in by my Virgin Go app and when I put my log in details in, it says the password is wrong.  When I ask to verify another way, it says an email has been sent to one of my email accounts but I don’t get the email.  The same thing happens when Itry to log in online. Then I get a “too many attempts” message and I am blocked from trying for a while.

I’m worried.

Thanks

Michael

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  • Scofflaw's avatar
    Scofflaw
    On our wavelength
    5 months ago

    Uhoh. Embarrassing moment,..

    So it appears that when I set up my O2 app a month ago, I was setting a password for both O2 and VM. I have finally remembered my O2 password and that has worked for VM as well. 

    I feel stupid.  Bloody complicated though…

  • Scofflaw's avatar
    Scofflaw
    On our wavelength
    5 months ago

    Although, I still can’t understand why the verification emails never came.