Forum Discussion

Millsy3's avatar
Millsy3
Tuning in
23 hours ago

Linking O2 account

I've tried this multiple times and keep getting msg that my details don't match (d.o.b. and postcode).

Called O2 and the problem is:

Some months ago Virgin asked me to change my login email to a non Virgin one, which I did.

My O2 login is my Virgin email address - not my Virgin login address.

O2 are unable to change my login email and I cannot now access my O2 account to change it myself.

O2 told me to contact Virgin for them to sort.

I've tried solutions from community (register my email address etc) but no good.

HELP! please

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    21 hours ago

    Hi Millsy3 

    Thanks for posting and welcome to the community. 

    Sorry to hear of any issues with the log in.

    I'll send you a PM now to assist further.

    • hhhb97's avatar
      hhhb97
      On our wavelength
      16 hours ago

      If you could also send me information as I have the same problem. Thanks