I want to set up my online account, so I registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account; however, when I did so, it said that the email accounts don’t match, even though I used the same email address for both. It does say I could verify some other way but doesn't actually offer a different way.
Forum TeamHi captainkidd 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear you are having some difficulties getting your VMO2 ID set up and linked. We may just need to check that your email addresses are indeed matching. Please note, if you need to update your My VM Username email address or login we sadly can't do that via this platform and you will need to give the team a call via 📞0345 454 1111 or 150 from a VM landline.
I will send you a PM which you can find in your Inbox 📩 in the top right corner of the page. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞
If not sorted yet then note that sometimes it can take 2 or more weeks for the accounts to be recognised.
If when attempting to sign in to your Virgin account however you get asked if you wish to link your Virgin/o2 accounts BUT it throws up an error as it constantly did for me, TRY doing it via your web browser on your mobile (no need to use or even have any Apps installed on mobile).
I use same laptop on home network with Chrome, this is identical to the Chrome browser on my mobile with all same settings, extensions, etc BUT on laptop it refused despite trying every fix imaginable. Then tried in Chrome browser on mobile & hallelujah linking worked first time, after that I was able to login as usual on laptop.
It's a sad fact that Virgin don't link the accounts automatically when a customer first joins Volt, or at least provide the option at that point so they can assist with any issue.
