Forum Discussion

benfica864's avatar
benfica864
Settling in
2 months ago
Solved

Issues with linking My VM to VM O2 ID

Hi, I am having issues logging in to be able to view my upcoming payments. Both the app and website do not allow me to view them. When I try to log in, it says 

'We've found your Virgin Media account'.

'However, this account is linked to an email address that's different to the one on your Virgin Media O2 ID'.

I try enter my email address and it says its wrong, when it is the only email I have used. I am worried about not being able to see my payments as I have some due soon so would like to be able to see what is due. Many thanks, Ben

  • Alwo's avatar
    Alwo
    2 months ago

    You won't get much help from VM Forum team here. Solution that has worked for me and others below:

    Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again. 

    Credits to JSladen

10 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello benfica864.

    Thanks for your message.

    I'm sorry to hear you're also having issues with linking your accounts together. We're fully aware of the issues some of our customers are facing. We are working on a fix right now and hope ty have everything sorted as soon as possible.

    In the meantime, we have some help here 

    If you're still experiencing issues after that. It would be best to give the team a call on 150 from a Virgin Media Landline or 03454541111 from any other phone. 

    Gareth_L

    • Joshthorpeuk's avatar
      Joshthorpeuk
      Joining in
      2 months ago

      Hi Gareth, could you let us know when this is fixed please. There's nothing more annoying than being sent emails asking to sign up when it doesn't work! 

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 months ago

        Hello Joshthorpeuk.

        We dont have an exact time right now, However our team have been working to get this fixed as soon as they can.

        As soon as we know more we will let you know.

        Gareth_L

         

    • benfica864's avatar
      benfica864
      Settling in
      2 months ago

      Hi, 

      So is there anything I can do or is it just a waiting game? I cannot access my payments which are due soon. Thanks 

  • Rusty1978's avatar
    Rusty1978
    On our wavelength
    2 months ago

    Yes, I'm having the same issue.  Get in a email verification loop that doesn't approve the login.  I have been without access now for 2 weeks.

  • Alwo's avatar
    Alwo
    Hanging out
    2 months ago

    You won't get much help from VM Forum team here. Solution that has worked for me and others below:

    Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again. 

    Credits to JSladen

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 months ago

    Hi @heather81 thanks for your reply here.

    As just mentioned, the guidance should help provided - the link to this page is here.

    We hope this helps.

    • dancpoli's avatar
      dancpoli
      Settling in
      2 months ago

      didn't work for me, when is an actual fix going to be implemented by VM?