Issues with linking My VM to VM O2 ID
Hi, I am having issues logging in to be able to view my upcoming payments. Both the app and website do not allow me to view them. When I try to log in, it says
'We've found your Virgin Media account'.
'However, this account is linked to an email address that's different to the one on your Virgin Media O2 ID'.
I try enter my email address and it says its wrong, when it is the only email I have used. I am worried about not being able to see my payments as I have some due soon so would like to be able to see what is due. Many thanks, Ben
You won't get much help from VM Forum team here. Solution that has worked for me and others below:
Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again.
Credits to JSladen