Forum Discussion

00PeteH's avatar
00PeteH
Joining in
2 years ago
Solved

Limited time renewal offer email link doesnt work

Hi, 

I've received an email as my contract is about to end. Email offers me same services for a little extra (same price plus inflation rise), however on clicking link it takes me to a, "Oops, looks like some thing's gone wrong" page.

 

Can anyone please help?  Offer expires 7th Feb

 

Thanks

  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi 00PeteH, 

    Thanks for coming back to us on this one. It's possible you have a special discount on your account that is preventing for a new offer from being displayed. 

    Try using another browser and clearing the cache, cookies and history to see if this helps. If not, we're always happy to review your package and cost though. If you want to chat with us, please feel free to call on 150/03454541111 or pop us a message via WhatsApp on 07305327112.

    Keep us posted on how you go. 🙂

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi 00PeteH,

    Thanks for your post and welcome to the community.

    Sorry to hear you can't accept a deal via email, can we ask what package it is?

    Regards,

  • 00PeteH's avatar
    00PeteH
    Joining in
    2 years ago

    Hi, 

    Thanks for reply. 

    I have a mixit tv package with Volt tv M350 and talk weekends on home phone.

    £71.80 a month after a £17 credit

     

    Thanks 

     

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 years ago

      Hi 00PeteH, 

      Thanks for coming back to us on this one. It's possible you have a special discount on your account that is preventing for a new offer from being displayed. 

      Try using another browser and clearing the cache, cookies and history to see if this helps. If not, we're always happy to review your package and cost though. If you want to chat with us, please feel free to call on 150/03454541111 or pop us a message via WhatsApp on 07305327112.

      Keep us posted on how you go. 🙂

      • 00PeteH's avatar
        00PeteH
        Joining in
        2 years ago

        Thanks for your help, I attempted cache and history ipe, however that didn't work either. 

        So I used WhatsApp number and they were very helpful and sorted me out a great deal. 

        Thanks