Left and still being charged.

Hi, I have been a customer since the pre-NTLWorld days and now it now no longer fits my needs. I gave VM the required 30 days notice following the contract end date both via one-touch switching with by new provider and via WhatsApp on the 15th February 2025. However nobody from Virgin Media has responded to either notification and have continued to invoice for a service no longer being used. This is causing me untold stress and anxiety for something that should be straightforward by continuing to invoice now at a higher fee as I am out of contract.

This was also later followed up by a telephone call to a customer service agent who denied ever receiving notification, yet VM have continued to invoice even following this call.

Can someone from VM please pick this up to close my account immediately as should have been done previously, and back dated to the 17th March 2025 the date my account should have been disconnected and finished and credit any overpayments that have accrued.

Please also arrange a way for me to return your equipment as this has been disconnected since 17th March 2025.

Look forward to this situation being resolved to my satisfaction.