Forum Discussion

TomSz's avatar
TomSz
Joining in
7 months ago

Leavin Virgin and missing equipment

Hello.

After 11 years I must leave Virgin Media.

I`ve spoken with a Customer Service member about my leaving at the end of my contract, and I got info about returning my equipment which is:

Volt Gig1Fibre Broadband router

and TiVo 

Both electronic devices were in a bundled contract. I got this years ago, and I did not use the TiVo. Unfortunately, I do not have any more TiVo. It was lost, and I do not know where it is.

How much I will be charged for this?

I`ve used only the broadband router.

I do not have the original packaging for the router, it is ok to send it in any other one?

 

 

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    7 months ago

    Hello TomSz

     

    Thanks for contacting us in regards to cancelling and the return of the equipment, we're happy to help and welcome to the forums!

     

    The charges would depend on the equipment that requires returning, from what you have advised and if you have had the equipment for a while the charges may be lower than more recent equipment.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.