GuitarJoe
10 months agoDialled in
Just noticed I've been tricked into paying more by Virgin.
In January, retentions offered me 'the same deal' I was on - roughly £75 for Max TV etc + o2 sim - and I've only just noticed they've been taking £75 PLUS £25 for the sim!
I'm used to seeing the two bills go out separately, so didn't pay it any mind. (The bill used to be £50 for Virgin and £25 for the sim).
This was arranged through the same Indian call centre that ripped my sister off recently. Her case was dealt with via a letter to the CEO.
Can somebody look into this? Naturally I won't be using your call centre ever again.